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وظيفة شاغرة 2. IT Senior Support Engineer - Palm Hills Developments


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2. IT Senior Support Engineer - Palm Hills Developments
  • Responsible for all PHD hardware items in term of installation, support, maintenance, book-keeping, including: Laptops/Personal Computers, Printers, Network Devices and IT Accessories (Monitors, Keyboards, Mouse…)
  • Installing and configuring computer hardware operating systems and applications
  • Supervise the IT hardware warehouse & stock control
  • Monitor the distribution of client/server/network hardware
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • Prioritizing and managing many open cases at one time.
  • Assigning problems and requests to appropriate 2nd level team and following up with them.
  • Interact with IT staff at all levels in a fast pace & remain flexible, proactive and efficient.
  • Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
  • Following diagrams and written instructions to repair a fault or set up a system
  • Supporting the roll-out of new applications
  • Setting up new users' accounts and profiles and dealing with password issues
  • Responding within agreed time limits to call-outs
  • Working continuously on a task until completion (or referral to third parties, if appropriate)
  • Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers and system and network administrators.
  • Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers and system and network administrators.
  • Testing and evaluating new technology
Job Details

Posted Date: 2018-10-29
Job Location: Cairo, Egypt
Job Role: Information Technology
Company Industry: Real Estate

Preferred Candidate

Career Level: Entry Level





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